Starting My ServiceNow + AI Journey with a Small Yet Powerful Project
Hey everyone!
I've recently started diving deep into the world of ServiceNow + AI — two things that are shaping the future of IT and automation. While I'm still early in this journey, I wanted to share a small project I built that got me super excited about what's possible when we mix AI, automation, and real-world problems.
What I Built
I created a simple AI-powered web app that answers technical questions — like:
“How to integrate ServiceNow with Splunk?”
You just ask a question, and boom — the app searches the internet, reads multiple articles, summarizes them, and gives you a clean, clear answer — all in one place. It's basically a personal research assistant built with Python.
🛠️ Tools I Used (Nothing Crazy)
Here’s what I used to make it work:
| Tool | Why I Used It |
|---|---|
| Streamlit | To create the web interface (super simple, like building a small Service Portal) |
| OpenAI GPT-3.5 | To summarize content and generate answers |
| Serper.dev | To perform real-time Google searches |
| Browserless.io | To scrape content from real web pages |
| Python | The base language I used to tie it all together |
How It Works
Here’s the step-by-step flow of how the app responds to a question:
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User types a question
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Serper.dev searches Google for relevant links
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Browserless.io scrapes content from those web pages
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OpenAI reads the content and gives a smart, summarized answer
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Streamlit shows it in a clean UI
That’s it. Simple, smooth, and surprisingly powerful.
What's Next?
I’ll be honest — this is a very simple project. But it’s just the beginning.
I plan to keep updating this bot, adding more intelligence and features using LangChain and other powerful tools.
Want to try it?
Here I have built a Github Repo, If you want you can check.
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